Rickenbaugh INFINITI Reviews & Testimonials
If you’re searching for the best car dealership experience around, make your way to Rickenbaugh INFINITI. We specialize in pairing each of our guests with the Right Car at the Right Price, Right Now, so you can expect premium customer service the moment you set foot on our lot. And because we want to ensure that you have complete confidence in your purchase, we offer a 7-day/300-mile money back guarantee1 — no questions asked! With so many special perks, it’s no wonder that we’re a top-rated INFINITI dealer near Denver. Head to Rickenbaugh INFINITI today for a one-of-a-kind car-buying experience you won’t forget!
I 100% recommend Rickenbaugh Infinity in Dacono. This whole process was very smooth and I didn't feel pressured and the sales associate Esmeralda was absolutely awesome and highly knowledgeable. The finance team was also awesome and was very stream lined. I love my new 2027 Infinity QX64 Autograph. She is gorgeous. I highly recommend everyone to ask for Esmeralda at this location for your new vehicle purchase. ❤️😊
I had such a great experience at Rickenbaugh INFINITI, and a big part of that was Amy. As the sales manager, she set the tone for the entire visit — professional, warm, and genuinely focused on making sure I felt taken care of rather than sold to. She was knowledgeable, straightforward, and made the whole process feel easy and pressure free. You can tell she takes real pride in how her team shows up for customers. If you’re shopping for a vehicle in the area, ask for Amy. You won’t be disappointed.
Family owned and operated, No Dealer & Handling! Top rated service department and exceptional staff. I am impressed, would recommend their sales and service department to absolutely everyone.
Rickenbaugh and their people are Next Level Fantastic. As a former ASE educated Technician and Salesmanager at LMH Dealer Group you can believe I have a certain standard when it comes to service, sales and maintenance. I think the only missing ingredient is Rickenbaugh getting the word out about what makes them a league above.
Most Dealers have you negotiate with a faceless manager and say “sign here if the price works for you”. Not Rickenbaugh.
Most dealers pass you off to a random finance manager right before you think the deal is done so you have to build trust ... Read More Google - May 29, 2026
Esme and the Rickenbaugh team were exceptional. We were going to buy a competitor’s vehicle but they sold us on the INFINITI QX80 based on their customer service and knowledge. Esme knew the specifics of all the vehicles in the same category and the pros and cons. She was the best client advisor we have ever worked with.
Great experience today. Very different feel here than at most traditional dealers. Got exactly what I was looking for, and a fair deal I felt comfortable with. Treated like a valued customer, not just a transaction - what a novel idea. It’s a shame more dealers don’t operate this way.
Thank you Rickenbaugh Infinity and Salesman Shacobie Garcia, thank you for a very easy process & Great service with no hassle. Thanks again
Shicobi was fantastic!!
I had an outstanding experience purchasing my 2025 QX60 from Rickenbaugh INFINITI. From the moment I walked in, everything felt professional, smooth, and genuinely customer-focused.
Shacobie, my salesman, was exceptional. He struck the perfect balance—knowledgeable without being pushy, attentive without hovering. He really listened to what I wanted, answered every question clearly, and made sure I felt confident every step of the way.
What stood out most was how easy the entire process felt. No games, no pressure—just straightforward communication and a team that clearly cares about doing things the right way. Shacobie went above and beyond to make ... Read More Google - Apr 17, 2026
Professional, quality
Had an incredible experience at this car dealership! My husband and I were helped by Shacobie and he was awesome!! Everyone was super friendly. The process was met with ease and promptness. Thank you so much to their incredible team for making this process smooth and easy!
From start to finish this was a great car buying experience. Esmeralda is amazing, her communication is spot on. She went above and beyond to send pictures and give updates on when the car would be available. Will, who is in training was also a delight to work with. This is a no hassle, no haggle car dealership with amazing customer service. Even the front desk associate was beyond friendly.
Got my qx50 service here very professional and efficient shout out to Michelle and her team!
Esmeralda was awesome. I had a delay in the time that I could come in to make my purchase/.lease. She was very understanding of my situation and didn’t hound me. She Met me at the dealership when I was finally able to come in. I knew exactly which car I wanted. She was very knowledgeable and very competent in my lease transaction. she also stressed how she is available to help me with any questions I have on my new QX 60.
I was in search of my next ride. I contacted Shawn and he was great in helping me secure my next ride. Shawn made sure every issue with the car was taken care off before I left the lot with it. Thank you. Shawn. I know where to go for my wife’s next ride.
This was truly the best, no-pressure service I’ve ever experienced and hands down the best car-buying experience. From start to finish, everything was easy and stress-free. There was zero pressure, only genuine support, and I worked with one person the entire time, which made all the difference.
The extended warranty options were the best we’ve come across, and I drove away knowing I wasn’t rushed, pressured, or taken advantage of. I felt confident and taken care of every step of the way. I will absolutely be back. Thank you, Shacobie, for taking such great care of us. ... Read More Google - Feb 26, 2026
Shaccbie is outstanding! I’ve been a couple times and my last experience was amazing! Shaccbie knows the true definition of customer service. By the time we were done I felt like I’ve known him forever. I highly recommend this location!
This was absolutely the best car buying experience I/we have ever experienced.. We came to Rickenbaugh to look at the 2026 QX60 Sport. We were greeted by Client Advisor Shacobie Garcia, who was extremely friendly and knowledgeable. His more laid back and informative approach put us at ease and we appreciated the non pushy sales approach. We were able to move through all the different loan options and paperwork quickly and easily. I'm so happy with my purchase and our experience. I would absolutely recommend working with Shacobie Garcia at Rickenbaugh INFINITI to anyone interested in a purchasing an ... Read More Google - Feb 22, 2026
(Translated by Google) Excellent service (Original) Exelente servicio
Shacobie made the car buying process seamless and simple. He didn’t push me to buy anything and made everything super clear for me. I will 100% use Shacobie & Rickenbaugh INFINITI in the future!
Just OK.
On November 29, 2025 we visited Rickenbaugh INFINITI. The JX60 we purchased from the dealership about 10 years prior was having transmisssion issues and was going to be too costly to repair ($9,000+). We had over 157,000 miles on it so even though we had it regularly serviced and was in great shape on the outside and interior as well, it was time to replace. We worked with Client Advisor, Shacobie Garcia. He was very personable, pleasant and empathetic when discussing our costly repair estimate. He made the process very smooth and with no pressure. He took a more consultative approach to helping us We ... Read More Google - Dec 29, 2025
Thank you Shacobie, Ryan, and everyone at INFINITI!
Great people! Thank you again Shacobie and Ryan!
Great , easy and timely experience buying my Qx60
It was a fantastic experience
I had a wonderful experience with Esmeralda and Darren. They helped me through the entire car buying experience and made this transaction seamless and very pleasant.
Sam in service was professional, responsive, and easy to work with throughout the claim process. Communication was clear and timely, all needed information was provided quickly, and everything moved along without delays. Really appreciated the efficient handling and attention to detail.
Excellent staff that are friendly, knowledgeable, and keep you posted throughout service appointment. Thank you!
We recently bought a vehicle at Rickenbaugh INFINITI and could not be more pleased with our experience! Not only was the vehicle priced right, but the customer service provided by Shocobie and his team was phenomenal! There was one item on the vehicle that needed to be addressed after bringing home and the service team got us in immediately and provided a loaner car in the meantime. Overall excellent service! We will be repeat customers.
Very clean very friendly staff
Shacobie is amazing! I went in frustrated with my 2023 Chevy Tahoe and left with a better INFINITI. His customer service, car knowledge, and chill demeanor (which balanced out my less than chill demeanor), made car shopping easy. 100% will come back for service and future car needs. Very impressed.
Rickenbaugh is a great dealership. I’ve worked with them for 8+ years buying cars and having them serviced. Always a top notch experience whether working with sales or service.
This was the best and easiest car buying experience we’ve ever had. Shacobie G. was so helpful and did not pressure us in any way. We will be referring all friends and family!
Shacobie was great! Wasn’t Even planning on purchasing a vehicle but it was a great deal and excellent customer service! Our First INFINITI QX80 and so far I love it! I highly recommend Rickenbaugh for your next vehicle purchase!!
Sam is an amazing service advisor. He is very honest and thorough. Highly suggest taking any vehicle here!!
Great car buying experience. Thank you Shacobie Garcia.
I test drove two vehicles at INFINITI. From the very first inquiry online, they were the best dealership that I interacted with. The website was easy to navigate and best of all, Esmeralda reached out directly after I inquired through their chatbot. Esmeralda was the best person I worked with out of 7 dealerships. I didn’t end up purchasing through Esmeralda only because I found the exact make and model I was searching for at a different location. Her customer service, expertise and communication was exceptional! She will be the first I reach out to with any additional purchases and ... Read More Google - Aug 22, 2025
Been in the dealer life for over 30 yrs , know how most act and treat customers, Rickenbaugh INFINITI was impressive to say the least , Shacobie Garcia was the best salesman I’ve ever dealt with , no BS ….. just straight numbers and my car was delivered with everything he said it would, was amazing to my wife and daughter and grandkid , would recommend everyone to go there , most professional dealer I’ve ever been to ,
First the ac was having issues and second it’s been a month I don’t received my car tittle and the are expecting me 1 I half more months also they are not responding and giving the refund me back so I bought the for uber by getting the title the season of uber will be finished
Shacobie made the purchase process so simple! Thank you for the wonderful experience!
We had an amazing experience with Sam Phillips. He was extremely professional and took the time to explain to us what needed to be done with my car. He fully explained a variety of alternatives that we have.
Dan was super easy going and great to work with for the sale of our old car. Highly recommend! Everything was fair and quick and super awesome. He even gave me a ride home!
We enjoyed working with Lexi Davis to purchase our GX60. The entire process was quick and easy. Highly recommend working with this team as they had the best price and all the options we were looking for!
My service advisor Karisa was the most pleasant vehicle service advisor I have ever had. I will we asking for her everytime I return in the future for services.
Dealership is clean, has friendly employees and a nice waiting room. Keeps you updated on status of repair
Shawn was absolutely amazing! Super friendly, patient, and made the whole car-buying process easy and stress-free. I’m so happy with my new car—thank you,
I recently purchased a QX55 from Rickenbaugh INFINITI and Ashley Gillespie was my salesperson. I can't say enough good things about the experience. Unlike most car dealerships, things are very low key at Rickenbaugh and Ashley made the process even more fun and easy. If you happen to be in the market, I'd highly recommend working with her.
Amazing! Could not be happier with the service! Sam was so kind, efficient and knowledgeable. The entire dealership has exceeded my expectations ☺️
Great experience, very happy with the service. Everything went smoothly and we felt no pressure.
I had such an incredible experience with INFINITI, and I can’t say enough good things about Lexi, my sales rep. From the very beginning, she made the entire process feel smooth, easy, and stress-free. She was warm, knowledgeable, and genuinely cared about making sure I felt confident and comfortable with everything.
What really stood out to me was how much time and care she put into making sure I was happy — no pressure, no rush, just thoughtful support every step of the way. It’s rare to feel like someone is truly looking out for your best interest, but ... Read More Google - Jul 1, 2025
The engagement from the website inquiry, down to completing the purchase was seamless! Shawn listened, worked diligently to make sure every single detail was buttoned up and perfect. This was the best experience that I’ve ever had purchasing a vehicle.
Just recently purchased an Infinity QX60. My sales rep Lexi Davis was extremely helpful, friendly and very knowledgeable. One of the best car buying experiences I have had. I highly recommend this dealership and look forward to all future interactions.
The easiest people to work with. No pressure, very professional and friendly. I've never walked away from a dealership without stress until I arrived at this dealership. Lexi was very helpful in my car purchase. Thanks you very much!
The best service I have ever had at a car dealership! I can't imagine shopping anywhere else. All the employees are friendly and helpfull. I purchased a QX50 in January and I couldn't be happier. It has everything I need and more, it is the perfect size. I love it.
This was the easiest, stress free car purchase ever! Shacobie was patient, pleasant, and made it fast and easy! Highly recommend!!
We had a great experience working with Ashley to purchase used QX60! She was knowledgeable about the product, up front about their pricing and provided us a very good deal. We liked dealing with just one person from start to finish. Get a car from her today!!!
Shacobie Garcia with Rickenbaugh INFINITI handled our purchase of a new QX80 with ease. Our deal was not an easy one and he handled it great and found a way to make it happen.
This is the best dealership around Denver, and Shacobie is literally the best salesman. He is honest, integrous, informed from start to finish and values each customer's time. There is no switch and bait and as a bonus he is funny and kind! He worked us into his schedule pretty last minute, but then was patient to walk us through every step. What a doll and a great experience! #DaCollvers
Sam did an excellent job assisting me and getting me back on the road quickly!
Always the best. And helped with a jiffy lube gone bad!
I recently purchased a QX80 at Rickenbaugh INFINITI. The sales agent was Ashley Gillespie. From the moment I called the dealership and spoke with Ashley, I could tell that she was going to be easy to work with. Her kind, low pressure sales attitude was so refreshing. From the moment I walked into the dealership, she clearly explained that I would be working with her throughout the entire process, including the financial side of the purchase, which was so nice. She calmly explained features of each model of the vehicle. She was very knowledgeable and very low pressure. She clearly ... Read More Google - Jun 19, 2025
This is one of the most laid back, easy to work with dealerships around. They offered an excellent deal on a used 2023 Toyota Tundra and made the buying experience a pleasure. While the whole team we engaged with was excellent, Shacobie in particular made our buying experience a breeze. Really appreciated the way they did business. Would definitely seek out a deal from this dealership again. Thanks yall!
The service team did a great job with my vehicle and Karisa was very helpful, professional, and kind. I highly recommend Rickenbaugh INFINITI for your vehicle service needs.
Service was fantastic from start to finish. Service advisor Karisa was great in providing information and the tech also provided a nice video. In and out in less than an hour. Very impressed.
I came here with my girlfriend because she needed some work done to her car.
I wanted to make sure that she wasn't going to get the run around and charged for a bunch of crap she didn't need.
We ended up working with Karisa, and she was absolutely amazing. She was very honest, upfront, nice, easy to work with, and was great with the communication.
It's always nice when you can trust someone and not worry about them trying to sale you a bunch of crap that isn't necessary or needed.
If youre around the ... Read More Google - May 31, 2025
My husband and I took our QX50 in for an oil change service over Memorial Day weekend and were extremely impressed with the quality of service we received. Rickenbaugh Infinit sets the bar high for customer service, which is why we purchased a vehicle from there to begin with. We were immediately greeted by Karisa, who took such great care of us during our appointment by keeping us constantly informed on our vehicles’s progress and making sure we were comfortable while waiting. We were even sent a link containing a video from the maintenance technician to run over the ... Read More Google - May 27, 2025
Ashley and her colleagues made my prurchase simple and easy especially with delivery! No hassle either about "please buy our car" pressure. Keep up the good work.
Love our QX50 and the Rickenbaugh service department! Highly recommend this service department.
Easy to work with and honestly will go back to him if I look to upgrade my car!! Thanks Shawn!! Another one who did an amazing job was Shacobie! Really helped me with what I needed and just a great person overall!! If you ever need to get a car from this dealership I would asked for Shawn or Shacobie!! 11/10
Shacobie did a great job putting together my deal on my 2nd QX60 from them . Karisa is a huge asset to the service department
Got to work closely with Shacobie whom was very impressive as a manager. I had the unique situation of just buying a car personally and the frustration and time associated with the typical car dealership. It was refreshing to work with someone that made the process easier as a manager. We were buying a car for my mother out of state and Shacobie exceeded our expectations on customer service with delivery and user set up. Our location should have bought from your INFINITI competitor in CO but the service was worth the drive.
Worked with Shacobie on buying a used Armada, he was an absolute pleasure to work with! He was super friendly, worked with our schedule to test drive and pick up the car as we live almost two hours away from the dealership. Highly recommend dealing with him!
This was my second purchase through Rickenbaugh and I will return again. Shacobie was great to work with. He helped me find the right car and made the purchasing my car fun.
Shacobie set up my initial appointment literally minutes prior to coming out. He was extremely down to earth, the sale was in and out no funny stuff! I will be coming back to purchase my next pick up truck!! I highly recommend Rickenbaugh for your next vehicle purchase!!
The sales process at Rickenbaugh INFINITI was really easy. Shawn and Ryan were great to work with and did a nice job of explaining the features of the car and getting the paperwork done quickly. They were both helpful throughout the process. Just took the car in today for a service and Karisa could not have been more helpful. She made sure everything was done correctly and was so pleasant to work with. Offered to have the car delivered to my house. So happy I will be servicing my car there.
Jackie is the best Ever!!!! I was thinking of buying a new car and she knew everything about the vehicle I was interested in! She told me how everything worked in detail. She also funny and has a great personality. I will recommend everyone I know to go see her if interested in buying a vehicle new or used! I love INFINITI ❤️the Best!!
Came in for service on my g37xS. Sam and his team were amazing. His co-worker whose name I did not catch? She was amazing. She asked if I had put gas in the loaner and I had spaced it out. She didn't have to do that! So thank you to the whole team from Sam to the Master tech! A++++
Very knowledgeable and friendly service. Shawn was great and the price was very fair for my Jeep.
Amazing dealership, have been with mercedes benz for the last 10 years and we are so glad we made the swap. The staff is friendly and inviting, the dealership is very clean and offers customers all the amenities you would find at any other luxury brand and some. Ryan and Shacobie made our buying process quick and painless. If your in the the market for a new or even used vehicle or on the fence of switching from a german brand, i highly recommend stopping by and talking to Ryan and Shacobie.
Shacobie was awesome! We purchased a 2013 INFINITI JX35 and he was nothing but professional and efficient throughout the entire process. It didn't even feel like we were at a dealership, more like a friend's house. We already loved the car, he just took the experience to another level. Thank you Shacobie!
Shawn was awesome to work with and did a great job explaining everything! The entire team at Rickenbaugh is very nice and helpful. I highly recommend this dealership and plan to buy all my vehicles from them.
I just bought a great car through Rickenbaugh INFINITI. Shawn walked me through the process, answered all my questions, and delivered the car to my house. Financing was easy—all online. The car is a 2022 Hyundai Kona, a perfect car for me with all the safety features I wanted. It looks like a brand-new car. You can drive it for 300 miles or for 7 days (whichever comes first) before you are committed. First class service.
We had an amazing experience at Rickenbaugh INFINITI. Lexi made the car buying process so easy and stress free. She was friendly and knowledgeable about the car and even stayed after the purchase was complete to show me some of the features on the car!
Rickenbaugh INFINITI Client Advisor, Lexi, did a great job in helping me purchase the QX55. The most painless car shopping experience we've had.
Wow this was by far the best car buying experience!! Shacobie made the entire process quick and painless. He was knowledgeable and completely transparent with us. We made an appointment to save us time cause typically the car buying experience is awful but that was not the case at Rickenbaugh INFINITI. This dealership prides itself in providing a seamless experience and it shows.
Shacoby was wonderful to work with!! He was able answer all my questions. Was able to accommodate my circumstances and deliver the car to. He had great respect for my time!
Stan is the man, friendly and really makes you feel like you're doing business together rather than being on opposite sides of the transaction. Thanks for the great new Forester!
Sam was incredibly helpful during a recent visit. He is very knowledgeable and personable and was patient when answering all of my questions. Thank you!
It's so refreshing to know that honesty still rules at Rickenbaugh.
Very kind people! Thank you to the person who answered the phone, Brian, and Stanley for your great service
I worked with Shaun at Rickenbaugh INFINITI to buy a vehicle. I’m an out of state buyer, which posed some difficulty with other dealerships I reached out to, but had zero issues with Shaun and the team. In fact, it was the smoothest, most pain-free dealer experience I’ve ever had. If you’re fed up with the sleazy car salesmen, this is the dealer for you.