Rickenbaugh INFINITI Reviews & Testimonials
If you’re searching for the best car dealership experience around, make your way to Rickenbaugh INFINITI. We specialize in pairing each of our guests with the Right Car at the Right Price, Right Now, so you can expect premium customer service the moment you set foot on our lot. And because we want to ensure that you have complete confidence in your purchase, we offer a 7-day/300-mile money back guarantee1 — no questions asked! With so many special perks, it’s no wonder that we’re a top-rated INFINITI dealer near Denver. Head to Rickenbaugh INFINITI today for a one-of-a-kind car-buying experience you won’t forget!
I really respect the responsiveness of their Service department, notably Brandon.
We were highly satisfied with our experience at Rickenbaugh infinity. From the moment we walked in the door we received amazing customer service. We impressed with the knowledge, kindness and integrity of all three associates we worked with. Ashely was kind, patient and helpful, Ryan was so helpful and Lexi went above and beyond to make sure the whole process went smoothly and she took the time to show us all of the new features on our new vehicle.
STANLEY WAS AMAZING. HE LISTENED TO WHAT I WAS LOOKING FOR GAVE ME PLENTY OF INFORMATION TO MAKE A SOUND DECISSION AND GOT US TAKEN CARE OF. i HAD A BOW ON MY CAR WHEN I RETURNED AND THAT MADE MY DAY. THANK YOU FOR BEING SO PERSONABLE I WOULD DEFINITELY SEND ANYONE I KNOW LOOKING FOR A CAR. KEEP UP THE GOOD WORK .
Stan was so great. Knowledgeable and kind and definitely helped us do what was best for us.
Shacobie made buying my pre-owned Audi easy and way faster than any other dealership ever. Spent less than 2 hours total from test drive to everything was signed. 10/10 would recommend.
We used the valet service to have our INFINITI serviced, rear brakes and alignment preformed. Our vehicle was picked up at the agreed time by the valet and returned when vehicle was ready. He took pictures of the car before leaving to show starting condition. The car was washed and cleaned inside. The valet backed the car into the driveway, he remembered I back my car into the garage.
Experience of buying a car through them was very pleasant and easy . Shacobie Garcia was very professional and easy to talk to . No hidden fees and upfront communication . Best place to get a car !
My wife and I had a great experience buying a car from Ashley. She is very professional and knowledgeable. The experience in the dealership was quick and efficient.
Just bought my first Infinity at Rickenbaugh Infinity, working with Shacobie. He was awesome to work with, explaining the process there (which was so much more enjoyable than a typical dealership). Shacobie is very knowledgeable and has a great personality! Ryan Davis was super nice as well! Thank you both!
We had a great experiance for the service on our QX60. Our service tech explained a few items we were concerned with and a loaner car was supplied. We did leave a large item in the back seat of our loaner car after picking ours back up and they called us telling us it will be there waiting for us when we are in the area to pick it back up. We are very happy with Rickenbaugh.
From my original inquiry via a post on Autotrader through to leaving in a new-to-me vehicle, Lexi and the team at Rickenbaugh did what they said they were going to do. The communications from setting an appointment to ultimately complete a sales transaction were smooth and it seemed like any next steps were always anticipated. This was a rare example of how a brand's performance lived up to its stated promise. Too many times those values and promises are mere lip service when it comes to actually delivering, but not here. Lexi and Bryan over-delivered and made the entire ...
super quick and simple. came in for an oil change and left with an oil change. nothing more. thanks!
Our experience was five stars. Stan was amazing answered all our questions, made us feel very comfortable and was helpful in every possible way. I would recommend this dealership andStan’s service to anybody that is looking for a new car or used car. Stan is so easy to talk to and we were there longer than usual because we just enjoyed talking with him so much. Thanks for everything Stan👍👍👍
Friendly and knowledgeable staff
We just purchased a 2025 INFINITI QX80 from the Rickenbaugh team and it was a great, no pressure experience. They were very responsive and considerate during the responsive. We love our new car!!
I was looking for a vehicle for my wife online and came across Rickenbaugh INFINITI, with the perfect match. I contacted the dealership and was placed with a great sales representative by the name of Shawn. My wife and I could not be more pleased with the professionalism shown by Shawn (vehicle details, his assisting us through the paperwork and connections with Bluetooth) his help was greatly appreciated.
My husband and I saw a beautiful INFINITI QX50 online, and decided to check it out at Rickenbaugh. We have had cringeworthy visits to dealerships in the past, but reviews gave us some relief that this could possibly be a pleasant experience. We were not disappointed! We were greeted warmly and introduced to Ashley, who was knowledgeable, friendly, and relaxed. After we made our decision, she walked with us the ENTIRE process, and we walked away with a great car! I would recommend this dealership (and Ashley) if you are shopping for a vehicle.
Was a pleasure purchasing our first INFINITI at Rickenbaugh INFINITI. Great people to work with, and hassle-free experience! Ashley, Lexi and Brian were the most helpful of any dealership that we found in our search for a new vehicle. Highly recommend!
We recently purchased a new vehicle and worked with Ashley Gillespie (client advisor) and Chris McNeal(General manager). They both made the buying process easy and was communicative with us beforehand to help us be efficient with our time. Great team over there at Rickenbaugh INFINITY!!
Going to the dealership is always something I dread. This changed after going to Rickenbaugh I worked with Shacobie and let me tell you he is amazing. I never felt like he was trying to pressure me into any decision. Seriously if you have the opportunity to visit this dealership work with Shacobie you won’t regret it!
Ashley was wonderful to work with and very knowledgeable! Made the whole process very easy and smooth ⭐️ wasn’t planning on buying a car that day, just to start test driving, but everything from the car to Ashley & Ryan and the service department, made it all too good to be true!
Shawn helped us find the vehicle we were looking for and was very patient and kind. Thank you Shawn for your professionalism and expertise.
The service and the sales representative were wonderful and everything went very, very smooth. I would like to thank Ashley the sales representative I dealt with She was very professional
Absolutely the best experience buying a car to date. Everyone was friendly and welcoming. Shacobie our client advisor showed us the cars we were interested in looking at, not cars he wanted to sell. He also knew we weren’t even sure we were buying that day. He was so knowledgeable about the cars , answered all our questions. Went through the whole process with us. We did end up purchasing the QX60 2025 that fit all our needs and really liked , beautiful car. Highly recommend Rickenbaugh INFINITI and Shacobie (Client Advisor).
Very informative about what needed to be done right now , what could wait a bit. Washed my car prior to be picked up. Very professional!
We recently had the pleasure of purchasing our new vehicle from Rickenbaugh INFINITI, and we can confidently say that it was an outstanding experience from start to finish! I highly recommend this dealership for anyone wanting to buy a new car! From the moment we stepped onto the lot, we were warmly greeted and made to feel welcome. Lexi truly stood out with her amazing personality and knowledge of the truck we wanted! It felt like working with a friend rather than just making a sale. Her attentiveness to detail and dedication to customer service made a world of difference....
Great team. I worked with Shawn and Ryan in the sales department and they took care of me. Very easy approach. I told them what I was looking for and at what price and they made it happen with a 2023 Qx60 sensory. I strongly recommend working with them. Thanks guys!
Lexi and Ashley took incredible care of us. Trade in was easy and at a great price. Buying our new QX80 was quick and painless. Lexi taught us everything we needed to know to take full advantage of all the crazy technology. I am writing this review because buying cars is normally very painful. These ladies have it figured out! Thank you!
We had a wonderful experience purchasing our Rav4 with Shacobie. He walked us through the various options and warranties we could purchase. The financing was easy. Highly recommend this dealer even if it's out of the way for you!
We delt with Ashley and were treated professionally with a sense of humor that made our process enjoyable. This being our fifth QX 50/55 we are pretty familiar with the functions of the car. We were introduced to the service personnel who were knowledgeable and cordial. Living in western South Dakota Rickenbaugh is our closet dealer, while not in the neighborhood we will continue to use Rickenbaugh INFINITI.
Ashley was friendly, knowledgeable and professional. I highly recommend Rickenbaugh INFINITI.
Super easy to get scheduled and super quick to get an oil change done
Fantastic experience at Rickenbaugh INFINITI, Shawn, my Master of Ceremonies, was super professional, efficient and even worked off the clock when he didn’t have to, and made sure I got the ride I wanted. No BS, awkward “manager” visits, or high pressure “buy some more crap”, he did what I needed, and got me down the road.
I've got a 2013 INFINITI that Rickenbaugh INFINITI in Dacono does a fabulous job keeping in tiptop shape, catching the big and little things Their staff is terrific and welcoming. Can't say enough positive. Take your INFINITI there for service!!! Oh, and the snacks are great.
Had a great experience with Ashley. Straight forward and no pressure! A+
I love this dealership! In the past few weeks I have had to deal with Ford Greeley for a repair they did not do correctly. The difference in the service and customer service is night and day! I am relieved that there is still gold standards in genuine kindness and great service!!!
Had some issues with people from Parts Department for their online pricing and 1 out of the 2 batteries didnt perform as rated ,I just wanted a simple exchange and that turned into a unpleasant experience. Thanks to Brandon, Tomas and the Parts Director for taking care of it at the end. We all have bad days but this time was enough to convince me not to ever order parts from here again. However I do appreciate the great customer service I get from the folks in the service area, especially thanks to Brandon. This review was updated after the issue was ...
I just bought a car this week at Rickenbaugh INFINITI and can report that I was very impressed by the service of Lexi Davis, my client advisor. She was a pleasure to deal with, organized, honest, and knowledgeable. I can also say the same about Bryan Bonner, her sales manager. From the first activity which was a virtual real time tour to the test drive, and purchase without extra fees, this dealership has their act together. So much different than the first dealership I visited the day before. There I had an appointment to look at the same model car ...
Ask for Lexi - she’s amazing and will either answer your questions or find the answer for you. She’s great with communication and makes you feel supported during the entire buying process
I had one of the best car buying experiences with Stan! If you are looking for an easy, no hassle experience I would definitely recommend purchasing a vehicle through this dealership. I was out of there with the car of my choice In about 3 hours. It was a very smooth transaction from start to finish. I would recommend this place time and time again. Thank you Stanley
Excellent, thanks to Shacoby. Kindness and efficient!
Quick and efficient. Thank you!
I arrived from out of town after verbally purchasing the car the previous day. The car was out front, washed, and detailed. The final sale went smooth and I was out on the road. It was a pleasure to work with Stanley and Shacobee.
I never thought I would give a car dealership a 5 star rating but Shacobie changed that. We went in expecting pushy and never once were we pressured on anything, I have a disability so finding a car that works is extra work. Shacobie listened to what we needed and grabbed the keys to a couple options we were interested in and gave us the time and space to see if the cars worked for our needs. We found a perfect car and Shacobie stayed late to make sure we could finish everything that night due to our next day plans. ...
I worked with Ashley to test drive a few of their vehicles. She was an incredible, knowledgeable and friendly sales representative. She answered all of my questions and gave me plenty of time to think through my thoughts and communicate my feelings on their vehicles. Great test driving experience. The other staff were friendly too. Props to your team here. My only gripe is that PPI are not allowed per company policy. This makes sense, but I wish there was a way we could connect with a third party mechanic to verify the condition of the vehicle before purchasing a ...
Service was excellent. Service employees were knowledgeable, proficient, friendly and courteous.
The staff was very nice and helpful. They were fast and informative. Really great costumer service on the phone and in person.
The process of valet service for oil change was seamless. The service dept (Sam) and Valet driver (Kyle) were so accommodating.
Got in and out very quick. Taken care of from time walked in the door. Put myself in a little time crunch and they made sure to get it done in great amount of time. Awesome work
We recently purchased a 2023 QX50 SUV from Rickenbaugh INFINITI. We love the vehicle so far. It rides nice, looks great and has many nice features. We couldnt have had a better sales person than Ashley Gillespie. She was very informative, and a pleasure to work. Before we left she sat with me and went over all the features on the car. She helped me set up my blue tooth and other features on the vehicle. I want to give a big shout out to her for all her help and patience with my husband and I. Thank you!
Been a long time since I purchased a vehicle. Ashley Gillespie made it as smooth as it can get. I appreciate the great attitude and guidance through the process. Thank you again!
I highly recommend Rickenbaugh INFINITI for your next vehicle purchase. The sales people are knowledgeable, not pushy, the buying process is quick and the facility is clean. My overall experience is the best I've ever had and I would return for my next purchase.
great valet service for oil change and transmission oil/filter change, excellent communications thru the whole process
Shawn was great! I bought a used truck here and the process was fast and easy. They worked with my financing to make sure we could move the truck through. There were no hidden fees or upcharges or anything like that. If you find what you are looking for here I highly recommend it!
Dealership was 100% honest, and Ashley was a great salesperson! We were interested in a 2016 Subaru that they had. Ashley Gillespie helped us, was very polite and professional and honest. We greatly appreciate that. The dealership uses *fixed prices* with *no scam ad-ons*. My wife and I were shocked, and delighted! The test drive was a pleasure, Ashley was happy for me to spend a while thoroughly inspecting the car, and the final purchase transaction was 100% honest and painless. It was a pleasure!
Amazing customer service! San and Tomás are friendly and professional.
Lexi reached out to me right away as I was coming to Denver from out of state & wanted a used Honda HR-V. We did almost everything via phone calls & text, so when I arrived the car was gassed up & clean & all I had to do was a quick test drive, pay & sign the paperwork. I highly recommend Lexi & this dealership! I love my new car!!
Terrific experience! Rickenbaugh INFINITI provided excellent customer support as we bought our new vehicle and traded in our old one. Lexi and Bryan showed a genuine interest in us and our needs, and we are very happy with the vehicle we got.
Absolutely one of the easiest vehicle purchases I have ever made, Ashley treated me with respect from when I walked in and wanted to test drive a truck and kept in touch with me through the process, they didn’t take my keys from me for my vehicle trade and hold the so I couldn’t leave. One of the best dealers around by far!
Excellent service across the board.
Good guys, they know what they're doing. Had great help from Brandon and Tamas in service, cordial, prompt and professional.
Great experience! Wonderful customer service.
I have had my INFINITI QX 50 for 4 years now & really owe a debt of thanks to the dealer's service department for keeping my car in great shape & going above & beyond when trying to resolve an out of the ordinary situation. In particular, Tomas & Brandon who were (and are!) always amazingly considerate & helpful!
Great customer service. Easy scheduling and overall experience!
Lexi is great!! This dealership is very customer oriented and a pleasure to work with. I've bought a lot of cars and have never been treated better. Highly recommend!!
The best service received kept me up to date and was very quick on install!
The service is outstanding, from all aspects. Thank you
Been doing business with this dealership for several years. Three cars. I cannot say any negative comment on any service or sales transactions, and there have been many. Knowledgeable, customer focused, and dependable. Top notch!
I've been if for servicing of my 2022 car and have always been met with helpful and respectful service. Highly recommend.
Had my transmission replaced, which thankfully was under warranty. The process was very easy and I was given a loaner car for 2 weeks. Thank you!
I found Rickenbaugh INFINITI searching for a Yukon XL online. I had a bad experience with a different dealership adding additional fees and packages to inflate the vehicle price. When I reached out to Rickenbaugh they explained their never any dealer fees and fair upfront pricing. Shortly after that I received a call from Alexis Davis regarding my inquiry. Alexis was prompt, professional and knowledgeable assisting me remotely thru my vehicle purchase. Alexis provided videos of the vehicle based on the questions I had and even took us on a virtual test drive. Alexis handled every question I had in ...
I found Rickenbaugh INFINITI searching for a Yukon XL online. I had a bad experience with a different dealership adding additional fees and packages to inflate the vehicle price. When I reached out to Rickenbaugh they explained their never any dealer fees and fair upfront pricing. Shortly after that I received a call from Alexis Davis regarding my inquiry. Alexis was prompt, professional and knowledgeable assisting me remotely thru my vehicle purchase. Alexis provided videos of the vehicle based on the questions I had and even took us on a virtual test drive. Alexis handled every question I had in ...
I found Rickenbaugh INFINITI searching for a Yukon XL online. I had a bad experience with a different dealership adding additional fees and packages to inflate the vehicle price. When I reached out to Rickenbaugh they explained their never any dealer fees and fair upfront pricing. Shortly after that I received a call from Alexis Davis regarding my inquiry. Alexis was prompt, professional and knowledgeable assisting me remotely thru my vehicle purchase. Alexis provided videos of the vehicle based on the questions I had and even took us on a virtual test drive. Alexis handled every question I had in ...
I found Rickenbaugh INFINITI searching for a Yukon XL online. I had a bad experience with a different dealership adding additional fees and packages to inflate the vehicle price. When I reached out to Rickenbaugh they explained their never any dealer fees and fair upfront pricing. Shortly after that I received a call from Alexis Davis regarding my inquiry. Alexis was prompt, professional and knowledgeable assisting me remotely thru my vehicle purchase. Alexis provided videos of the vehicle based on the questions I had and even took us on a virtual test drive. Alexis handled every question I had in ...
Ashley made our car purchase very easy & she was very helpful. They had switched to a new computer program that everyone was learning but it still took less time than our previous car buying experiences. Everyone was very helpful & friendly through the whole process. We are very happy with our new vehicle!
Thanks for taking care of me and my family and making sure my car gets us everywhere we need safely
I worked with Lexi to buy a used Subaru they had on the lot. She was very pleasant and professional. There was a minor issue with the tax figures but she sorted it out fairly quickly, so no problem. They seems to have a pretty good operation and overall the experience was a good one..
We worked with Lexi and Ryan. Both were knowledgeable, professional and made car buying a fun experience.
Lexi is awesome! I felt full supported but never pressured during buying process. She gave me space to think over my decision and consult with my spouse (not all sales people are this thoughtful). The crew on staff that night all worked together and offered a wonderful buying experience. I couldn’t be more impressed.
Nevada sold us our new qx60 today. She was totally awesome and was very patient dealing with us. Not knowing anything about the product she was extremely helpful and respectful of our time. Great person to work with!!! Thank you. The GM Ryan was great he cut all the silliness and gave us a great deal. Thank you again.
As usual I was treated well and was very impressed with Nevada. She was super helpful and knowledgeable. I had forgotten some items from my old car and went to retrieve them. She sat with me in the new car and walked me through all the buttons! Everyone at the dealership were friendly, helpful and supportive.
Sales consultant was considerate, professional, knowledgeable and customer focused. Kudos to Ms. Nevada. Great performance
Mike was great! I contacted him by phone with some questions and he was very responsive and helpful. We drove from Littleton for our lease buyout and everyone we worked with was friendly and helpful. It was definitely worth the drive!
very satisfying Mike does a good job of helping his clients find the right vehicle
Great and fast service. Brandon for the service department handle my car needs professional and was very knowledgeable with my car.
This was the second vehicle I purchased from Rickenbaugh INFINITI. The management team took an active interest in my situation and Ryan, my salesperson was stellar. Thanks again.
It's the most laid back vibe at their service department, but in a good way. They always do right by my car. They are trustworthy and dependable to get your car serviced and cleaned up to be flashy around town. Thank you Ryan for running numbers and always thank you to Tomas and Brandon!
Have purchased three vehicles from Rickenbaugh INFINITI. Ryan Davis in sales is great to work with, and he pays a lot of attention to specifically what his customers are looking for.
Very good people to deal with. This is my second Rickenbaugh INFINITI. Both times were very satisfying. The sales people are pleasant, and not pushy.
A very pleasant purchasing (and trade-in) experience, not one complaint. Everyone was friendly, upfront and enthusiastic.
The best INFINITI dealership I've dealt with. The service department is excellent! They take very good care of their customers and the customer's convenience is priority. I highly recommend Rickenbaugh INFINITI.