Customer Testimonials
Purchased my pre-owned INFINITI 2 years ago. Service has been excellent and I love my car. I think service costs might be higher, but I like their customer attentiveness and low pressure approach. Recommend if you want that type of less-stress experience.
The service shop and waiting area are very comfortable. I even got to watch my golf game game. Thanks guys, you are hard to beat for good service.
Their staff is amazing. The service department went above and beyond to help me. I highly recommend them, and I still love my 2014 INFINITI!
I have taken my M37x here for all of my service needs. They are always friendly and professional and the service dept., and waiting area are always very clean. Service is always performed in a timely manner and I have never had any issues. Excellent service department!
My schedule changed and I was two hours early for my appointment. The folks in service went out of their way to get the car in the queue, and kept me posted as things progressed. I was more than happy with the content and frequency of updates. It was also nice to be leaving there before my appointment was scheduled to start.
Quick and easy service scheduling, and very thorough service work performed.
Excellent service department! I appreciate the honesty from the service department members and their quick and courtesy service. I've been able to get in the next day for oil changes, tire rotations and routine maintenance. They are always friendly and do a great job.
Service is worth the price. The vehicles are lifelong.
Great experience. Best advice I can give Infinite owners: go to a Infinite dealer! I had a severe problem, took my G37x to 2 auto places paid hundreds of dollars and the problem remained. Took it to RI and they did not give up until it was fixed! They also helped with my insurance. If your reviewing this dealership, your at the right place.
This was my first time to this location and they were AMAZING. Excellent communication and very professional.
Purchasing my 2020 INFINITY from Richenbaugh was the easiest and best car purchase I have ever made in my 75 years. Dan was professional, courteous, efficient and answered every question clearly and accurately. He went the extra mile to have my new car delivered to me and took the time to go over every feature. I would not hesitate to purchase another car from Rickenbaugh.
They are great!!!
The staff is professional, knowledgeable, courteous, informative, good listeners, excellent follow up and diagnostic questions to best determine issue and causation, as well as timely and delivered as promised. A great experience.My wife and I are extremely pleased she bought her Infinity from Rickenbaugh Infinity in Dacono. The sales and service staff at this location are above and beyond in meeting all expectations.
Not of the usual grind with Rickenbaugh - they dealt fairly with me during the purchase and the routine service I have come in for in their super clean and comfortable service area is an easy in and out.
Our experience is always a good one at the INFINITI dealership. The service desk is professional and respectful. Thank you Allen for making sure I was out of there in time for my next appointment. The crew there is great from the front desk (Jan) and manager Brandon. Always a good experience!
We had a very enjoyable buying experience. We worked with Jerica, Dan, and Ryan. They were all very helpful and personable.
We had a great buying experience at Rickenbaugh! Jerica in sales was very knowledgable and made the car purchase enjoyable. The staff had excellent customer service and very professional. We would highly recommend this dealership.
Allan has worked with me to help me find a reliable used INFINITI and has given me the best customer service I've ever received! This dealership is out to help you and not take your money! They are great
All of the staff there were really nice, helpful, knowledgeable, and have great customer service. We were first greeted by Kyle Vang when we pulled into the garage for our maintenance appointment; very professional. Brandon Mungmee made sure that all of our needs were met and everything was held up to par. Very satisfied. 👍
As always the technicians are courteous, professional and keep you informed at every stage
Very pleasant experience and we will certainly consider this dealership when it is time to change our vehicle.
I was just in an major accident and my car was totaled. I had previously bought 2 vehicles from this location and the service was great. So it made sense to go back to the dealership for my next purchase. Jerica Pacifico was with me from the start in this process and did an amazing job. I was able to get into another QX30 in a couple of days and could not be happier. Rickenbaugh INFINITI has been nothing but helpful and professional, I would highly recommend them for your next new or certified preowned vehicle. One satisfied customer, Calvin w. ...
I had a fantastic experience during my appointment at INFINITI. Staff were knowledgeable and very professional. I really appreciated that everything was explained very thoroughly, and how clean my car was when I got it back! A special thanks to Brandon and Eric for taking care of my car and getting me back on the road quickly. I will definitely be back.
The service department is always so friendly, and helpful. Best dealership I’ve been too! Honest on services, they do not try to oversell you items your car does not need.
Sorry I can't remember any names but it doesn't matter because EVERYBODY there is awesome. !!!!
My maintenance was supervised by Mike and Alan. Both did a great job. It was pleasure to work with them.
professional, and knowledgeable
I dropped off my QX80 for an oil change . I also decided to do interior detail due to dog hair. I picked up the vehicle the next day when I returned from out of town. I found that the detail job was excellent!! I am very happy with Rickenbaugh INFINITI.
Hands down the best car buying experience I have ever had. I worked with Dan Ferace and I highly recommend letting Dan help you find your next car. He breaks every stereotype of a cars sales man. Helpful, knowledgeable, personable and no pressure. While a primarily worked with Dan, the whole dealership had a good vibe. I will be back!
Bought a vehicle and had it shipped to Texas. The process was smooth and seamless. The vehicle arrived just as described and was in excellent condition. Great overall experience. Devon from sales was awesome!
Dan is they got we love buying our cars from. He is awesome. We love doing business here. Everyone here is always so friendly. We will keep coming back and keep referring friends and family.
I really appreciate how friendly and helpful everyone is here. Thanks Allen and team!
These guys went above and beyond pulled my car in lost all my power steering lost the charging a belt broke the pulley broke just out of the blue they happen to have the parts fit me in an hour later I'm driving my car home these guys are the best love them love them love them!
I have always brought by INFINITI to Rickenbaugh for service. The thing I love is that the service dept. staff does not turnover often and my main service coordinator was promoted to the Dept. manager. Since then I have consistetly worked with Allen, who is knowledgable, efficient and always is honest and not pushy in the thing that my vehicle needs. He always makes sure I have a loaner, even for an oil change. Great dealership and wonderful service department.
My INFINITI Qx30 had a malfunction that needed immediate attention. The service personnel were excellent especially Allen. He made sure every aspect of of our problem was addressed. From start to finish Allen went the extra mile to make sure the repair was properly completed. Very polite and kept us informed all along the way Great job!
We just bought a car here and they are awesome to work with! Low pressure and gave us a very fair deal. We will absolutely look here first for future car puchases. Jericha is really great to work with!
I will only own Infiniti's! Great cars and great service! Go see Dan Ferace, he will take good care of you!
Extremely easy to purchase our car. No pressure, very relaxed and helpful when selecting the options and car style
Rickenbaugh INFINITI is the best - period! Jerica worked with me for months leading up to the purchase of my new INFINITI. She stuck in there with me through times of uncertainty and was always very supportive - I couldn't ask for more, or better customer service than that. Jerica, Brandon & Michael, I adore you! Thank you, for everything you do for me to make me feel so valued as a customer - you're the best!
Love my INFINITI! It’s such a smooth drive.
HIGHLY RECOMMEND! I could not be happier with the service, selection, professionalism and attention to detail I received at Rickenbaugh INFINITI. Class Act all the way. Ryan Davis is so knowledgeable and very patient as I test-drove multiple cars until I found just the right one. The attention after the sale was exquisite. Congratulations to Rickenbaugh for providing an atmosphere that made car shopping a treat. Need a car...shop Rickenbaugh!
Michael & team were awesome! My battery died and it was a Saturday an hour before closing. Hubby drove to INFINITI, borrowed jumpers, we got my QX60 started. I drove over and they installed a new battery. The guys stayed an extra half an hour to get me all taken care of. So appreciated!
I took my car in for an oil change and inspection for sluggishness, and while there, they went above and beyond with my car. They also washed it, vacuumed it, and gave it a good clean inside. They’re friendly, accommodating and overall really easy to work with. Alan, the service manager who helped me, took the time to explain what he recommended for my aging car without pressure to buy more services. Not pushy at all. I trust Rickenbaugh to work on my Infinity. I’ll keep going back for all of my car needs. Totally worth it!
Nice experience all-around, from initial contact, to show, to drive, to sale. I found a Jeep Trailhawk advertised that fit my needs. I contacted Devon, who was very patient, no pressure at all. The Jeep was priced fair and in excellent condition, as advertised. The sales manager (Chris) who processed the sale was fast, polite and efficient. He didn't push the add-ons or upcharge options. The full tank of gas helped with the drive back to Cheyenne. Overall, a very pleasant buying experience.
From sales to service, the team is truly top notch. The service crew is extremely helpful and friendly. Excellent customer service from all!
The service department is great. They really helped me get the best deal for the services my car needed. They also gave me a loaner car so I could drive in style while waiting for my car to get finished.
The level of professionalism and service is top notch! They are always very friendly, fast, and efficient. They always take great care of me.
Highly recommend Rickenbaugh INFINITI in Dacono Colorado Good prices, great customer care, thoroughly professional, and everything they do is/feels classy. I found a QX50 with the trim I wanted, low mileage, CARFAX clean, online and scheduled a test-drive the following day. I also got a guaranteed cash price from Edmunds on my trade-in Everything was ready when I arrived at Rickenbaugh, did a walk-around with the sales associate to confirm this was the vehicle I wanted to test, and I was off on my own for a 30-40 minute excursion. Dan answered all my questions when I returned and ...
An amazing experience buying my new QX50. My husband and I had been looking around for the last 2 years for a vehicle to downsize from my Enclave. We decided to look at an Infinity and drove the dealership in Dacono. We met Devon late in the day just out looking. From the start, Devon and the Infinity team were very professional, answered all of our questions and worked with us to close the deal. It was the most amazing experience I have ever had buying a car. NO PRESSURE. Definitely would recommend the Rickenbaugh dealerships. They are a team. It ...
I visited the Dacono showroom to have my car serviced. I could not have been more pleased. Michael Nally, service manager, explained everything clearly. No pressure to have additional work done. In fact every employee with whom I had contact was friendly and professional.
Best service I have ever received! Professional and knowledgeable staff, beautiful and clean waiting room...AND they wash your car every time it's serviced. Incredible!
I when a test drove a couple of their vehicles. Excellent service and took care of me for a hour long test drives. The only thing is their prices that I could not afford to buy a car from them. Maybe in the future.
Always gold star service every time I take my car in.
Had my INFINITI in for a service recall. The loaner car was waiting, I was in and out in minutes. The repairs were complete before the promised time. We had a very positive sales experience when originally purchased. The staff is always professional, friendly, and helpful.
Michael was amazing! I'm new to town and to Rickenbaugh INFINITI, he made me feel welcome, comfortable and well taken care of! Oh, and my car was well taken care of as well. 🙂 I'll be going back!
I had my Q50 serviced for its 20K checkup. The service to the vehicle was excellent. I have complete confidence on the inspection and workmanship. Additionally, the personal service and follow-up has continued to be of superior quality, between the touch base phone calls, the use of a loaner car (a Q60!!--that was fun to drive), the video tour of the work on the car, and review of the work when I came to pick-up the Q50. I am very pleased.
excellent service, as always.
Great buying experience. Easily one of the better dealers in the Denver area. Dan was very easy to work with and extremely helpful. Drove up from highlands ranch would do so again if I needed another car.
Michael and Brandon were amazing. I appreciate the snacks and amenities while waiting. Brandon always checked on me and make sure it’s OK. Comfortable waiting area.
Michael and Brandon were amazing. I appreciate the snacks and amenities while waiting. Brandon always checked on me and make sure it’s OK. Comfortable waiting area.
car was ready to check out and drive. Fast and friendly service. It was a excellent overall experience.
Absolutely fantastic customer service. Caleb and the entire service department could not have been more courteous and professional. Its refreshing to come across a business today so focused on going above and beyond for their customers. Thank you Rickenbaugh INFINITI, you've earned customers for life.
Michael is one of the best service providers I have met. Quickly checked car for issue and provided great suggestions of fixing.
Michael was great to work with! Really professional, patient, and thorough. He really took care of me and my vehicle!
We recently purchase a pre-owned Honda CR-V From Rickenbaugh INFINITI, and had a very positive experience with them. A very capable Chris McNeal helped us navigate through the process, which was very streamlined, personable, professional, respectful and zero pressure. Without reservation, we highly recommend this dealership.
Certified owner service was exceptional. Extremely professional staff and waiting area was very welcoming.
Jerica Pacifico (Client Advisor/Salesperson) and staff did an amazing job and provided a positive experience with obtaining our new vehicle. Jerica was also very professional and extremely easy to deal with and not only were we offered a monthly payment on a new SUV that we could not refuse but they kept their promise on everything they said they would do. We would definitely recommend the purchase of a vehicle from Rickenbaugh INFINITI!!!
Staff is very nice and respectful. Chris McNeil answered our questions regarding lease mechanics. We were pleased with the vehicle car cap cost and the trade-in value offered for our prior vehicle. Will likely purchase future vehicles from Rickenbaugh.
Dan Ferace is amazing; I would recommend this dealership to anyone who needs a new car. Caring, family oriented, knowledge of the QX50 was impeccable. Made the whole process very easy, and painless; I never had to leave my house, finance team was great to work with; Very fair, patient and everyone listened to what I wanted, not what they needed. Thank you for caring and knowing how to take care of a customer.
Great service from the Infinity team. Knowledgeable and responsive. Always willing to help and go the extra mile.
Very friendly and helpful staff and tachnicians.
Great customer service and no hassle policy
Jerrca did an awesome job and although there were a few bumps in the road everything ended up to be perfect. I highly recommend Jerica and this dealership, it is obvious from the start that they are more interested in helping you get what you want than just selling you a car.
The service department here is outstanding! Haven't taken our INFINITI anywhere else in 5 years due to the high quality service! Brandon and his team know us by name and always make sure we're taken care of!
We've owned our INFINITI for over 5 years and won't take it anywhere else for service simply because Brandon and his service team always take such great care of us! They know me by first name and make sure we understand our service needs without being pushy!
We've owned our JX35 for over 5 and won't take it anywhere else but Rickenbaugh. Brandon and his service team know me by first name and always take great care of us! If I can't get all the recommended services at once the service associates are knowledgeable and help me chose how to proceed without judging.
A new car buying experience for us. Up front pricing, no long waits negotiating price. In and out of dealership within 2 hours from test drive to the drive home which included a tour of the service area and informative details about the vehicle options and safety features. Dan and Jeff were both great to work with.
Jerica was fantastic the conversation started with a phone call, then several test drives and yes we completed the purchase. Customer service was stellar she communicates clearly and with integrity, is patient when we flipped and flopped on model and feature set and through out was attentive to our requests. We will be back again in the future. Brody our trusty side kick was along for the ride.. emm OK Jerica watched over him while we test drove various models. Thank you Rickenbaugh we are huge fans!
We just purchased our GMC Acadia from Rickenbaugh INFINITI and we’re blown away with the service. After my boyfriend called to schedule a viewing Ryan immediately responded with his availability and also sent us a personalized virtual tour of the vehicle to give us a detailed view of the car before coming in. He clearly knew about the features of the car during our appointment but he was also interested about our family and why this specific model was right for us. Our wait was less than 30 minutes when we were sent to Jeff in Finance who walked us ...
This was my very first ever vehicle purchase. I was super nervous going in to test drive and potentially buy. Jerica Pacifico not only took great care of me throughout the process, but she made me feel welcomed and relaxed. I really appreciate her for getting me into a great car and making my first car purchase memorable. Mike and Chris were awesome as well. Mike got me a great trade in value, and Chris was very informative and helpful with my paperwork. I was so happy with everything and was pleasantly surprised with how quick the transaction was. I ...
Thank you to Brandon, Kyle, Michael, and Brandy for always providing top of the line service from start to finish. I bring my vehicle here for all of my maintenance and each one is always thoroughly explained and completed in the promised time, if not sooner. Keep up the great work!
Dan was amazing! He was so incredibly helpful and made buying a car very easy. He is knowledgeable and experienced. I would highly recommend him. After visiting a few other dealerships, this one had the best customer service!
I have purchased two new cars in two years from Dan Ferace at Rickenbaugh INFINITI and if I moved across the country I would still come back to Dan to buy the next 10. This dealership has more class and good character than most dealerships combined. No pressure, no tricks and no cheesy classic sales techniques, only honesty, knowledge and care. You will feel the difference from all other dealerships instantly and will never want to deal with a normal dealership again. The service department is included in this experience. Brandon is an excellent service tech and leader of the service ...
It is impossible to thank this team enough for the level of care and concern they all have for my family. Dan Ferace is the single best sales guy/client advisor I have worked with across the country and I have literally dealt with sales people from coast to coast. We have purchased two QX80s in the past two years and Dan made it feel like the most casual, low-pressure experience while also ensuring we made the right decision for ourselves. He is knowledgeable, courteous and honest and went over the top to help us find our latest QX ...
I’ve taken my FX 45 here for years. Took a short hiatus because I got a company vehicle and didn’t drive the personal vehicle much anymore. I have always received great customer service here, this time was no different than the past. My car was actually a disaster on the inside (I’m ashamed) but they even vacuumed and washed my car as part of the service. So awesome and much appreciated! The team there was very welcoming and professional not to mention a pretty nice waiting room. Highly recommend.
This was the easiest, most friendly car buying experience I have ever had. Ryan Davis was helpful and very communicative through the whole experience. I would give 10 stars if I could.
Great experience at this dealership! They are not pushy, they let you drive your experience and they are upfront with pricing of their vehicles.
I bought a used Vehicle here a few days ago. Very nice Dealership. My sales woman Devon was very courteous. I don't think I've ever bought a vehicle at a dealership where the transaction was so quick. I would definitely by there again.
What a great team at Rickenbaugh! I say “team” because that’s how they work, together, for the best experience!
Great service from the moment I arrived!
Brandon and Kyle are awesome service advisors
Friendly, classy and professional
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