I've been driving the same car for over 13 years, so a new vehicle purchase was a huge decision for me. I made a nearly 100-mile round trip to Rickenbaugh to purchase a specific Toyota Highlander that I had been searching for for over 2 months. The dealership reviews here were a large part of why I made the long drive to this specific lot, and they did not disappoint. Amy Krutsinger & Shacobie Garcia provided my parents & me with excellent customer service and truly went above and beyond to answer our questions, deal with my dad's jokes & stories, and truly made this experience more than just buying a car. We left feeling like we had an afternoon lunch with good friends. The excellence awards you'll see on desks and around the dealership are well deserved. While I hope to drive this vehicle for as long as it'll last me, if I ever find myself in need of another vehicle, this place has earned my business for life. Thank you, Amy & Shacobie! (We are putting the FrostBuddy to good use!)

Bought a car from Shacobie Garcia and team. They were exceptional. No games. I was trying to buy a car locally (utah) and after a couple of dealers and either games or no deals, I took a chance out of state. Found the car through 3rd party website. Price advertised was the sales price. No add-ons or pressure. Clean process even as an out of state purchase. They even went above and beyond as I needed to extend the car registration (my fault) and they promptly sent another temporary plate to my email. Management , sales and title departments all in sync. Will buy another INFINITI from them without hesitation.

I cannot say enough good things about Rickenbaugh INFINITI in Dacono and their incredible service department. What's remarkable is that I didn't even buy my vehicle from them. I drive a 2008 Nissan with over 200,000 miles, yet they've always treated me as if I had just purchased a brand-new luxury vehicle from their showroom. I first brought my car to Rickenbaugh about three years ago for service after reading their outstanding reviews. From day one, they lived up to their reputation. They were professional, honest, knowledgeable, and fair with their pricing. They earned my trust immediately. Three years later, nothing has changed. The consistency of their customer service is rare. A special thank you to Michelle in the Service Department. Her professionalism, communication, kindness, and genuine care for customers are unmatched. Even though I was bringing in an older Nissan, she treated me like a valued, long-time customer. It's people like Michelle who make customers want to come back. Every person I interacted with was welcoming, professional, and genuinely focused on helping. You can tell this team truly cares about its customers. One thing that completely blew me away was that they offered me a loaner vehicle while my Nissan was being worked on. That level of service is something I had never experienced anywhere else, especially for an older vehicle. It made a stressful situation much easier, and I truly appreciated it. I would also like to thank the technician who worked on my vehicle. Service advisors are the people customers see, but every great service department has talented professionals working behind the scenes. The technician who repaired my Nissan was the 'wizard behind the curtain' who made the magic happen. My car is running great, and after more than 200,000 miles, I know when something doesn't feel right. The difference is noticeable, and I appreciate the expertise and care that went into the repair. What impresses me most is that I've never felt pressured, upsold, or taken advantage of. They explain what is needed, charge fair prices, and never try to sell unnecessary repairs. I've been to many dealerships and service centers over the years, and honestly, the customer service at Rickenbaugh is the best I've ever experienced. Whether you're driving a brand-new INFINITI or a 200,000-mile Nissan like mine, they treat you with respect and appreciation. I'm planning to purchase a new vehicle in December 2026, and because of the outstanding way I've been treated, there is no question where I'll be shopping. Rickenbaugh INFINITI has earned a customer for life, and I recommend them without hesitation. Thank you to Michelle, the staff, the talented technician behind the scenes, and the entire team for continuing to set the standard for what customer service should be. From the friendly faces up front to the 'wizard behind the curtain' in the service bay, you've all earned my trust and appreciation.⭐⭐⭐⭐⭐🚗💙