I cannot say enough good things about Rickenbaugh INFINITI in Dacono and their incredible service department. What's remarkable is that I didn't even buy my vehicle from them. I drive a 2008 Nissan with over 200,000 miles, yet they've always treated me as if I had just purchased a brand-new luxury vehicle from their showroom. I first brought my car to Rickenbaugh about three years ago for service after reading their outstanding reviews. From day one, they lived up to their reputation. They were professional, honest, knowledgeable, and fair with their pricing. They earned my trust immediately. Three years later, nothing has changed. The consistency of their customer service is rare. A special thank you to Michelle in the Service Department. Her professionalism, communication, kindness, and genuine care for customers are unmatched. Even though I was bringing in an older Nissan, she treated me like a valued, long-time customer. It's people like Michelle who make customers want to come back. Every person I interacted with was welcoming, professional, and genuinely focused on helping. You can tell this team truly cares about its customers. One thing that completely blew me away was that they offered me a loaner vehicle while my Nissan was being worked on. That level of service is something I had never experienced anywhere else, especially for an older vehicle. It made a stressful situation much easier, and I truly appreciated it. I would also like to thank the technician who worked on my vehicle. Service advisors are the people customers see, but every great service department has talented professionals working behind the scenes. The technician who repaired my Nissan was the 'wizard behind the curtain' who made the magic happen. My car is running great, and after more than 200,000 miles, I know when something doesn't feel right. The difference is noticeable, and I appreciate the expertise and care that went into the repair. What impresses me most is that I've never felt pressured, upsold, or taken advantage of. They explain what is needed, charge fair prices, and never try to sell unnecessary repairs. I've been to many dealerships and service centers over the years, and honestly, the customer service at Rickenbaugh is the best I've ever experienced. Whether you're driving a brand-new INFINITI or a 200,000-mile Nissan like mine, they treat you with respect and appreciation. I'm planning to purchase a new vehicle in December 2026, and because of the outstanding way I've been treated, there is no question where I'll be shopping. Rickenbaugh INFINITI has earned a customer for life, and I recommend them without hesitation. Thank you to Michelle, the staff, the talented technician behind the scenes, and the entire team for continuing to set the standard for what customer service should be. From the friendly faces up front to the 'wizard behind the curtain' in the service bay, you've all earned my trust and appreciation.⭐⭐⭐⭐⭐🚗💙

Rickenbaugh and their people are Next Level Fantastic. As a former ASE educated Technician and Salesmanager at LMH Dealer Group you can believe I have a certain standard when it comes to service, sales and maintenance. I think the only missing ingredient is Rickenbaugh getting the word out about what makes them a league above. Most Dealers have you negotiate with a faceless manager and say “sign here if the price works for you”. Not Rickenbaugh. Most dealers pass you off to a random finance manager right before you think the deal is done so you have to build trust with a whole new person. Not Rickenbaugh. Most dealers say, “Tough luck” the moment something goes wrong after you drive off the lot. Not Rickenbaugh. Michelle, Chris, Shacobe and all of the other service and shuttle guys have been fantastic. Heck even the detail guy had a smile on his face when passing me the keys to my QX80. For over a decade we’ve been exclusively a Porsche & Lexus Family because these luxury brands offer incredible dealer service (something we really appreciate). My wife LOVES the convenience of a loaner vehicle as it gives her an opportunity to shop for the next model. Unfortunately the Lexus Dealer by our house can be really hard to get a hold of a real human which can be a challenge when coordinating busy professional lives. Rickenbaugh has gone above and beyond at EVERY turn to 1)Bring the vehicle I was interested in to my house 2) offer not only loaner but shuttle service when needing repairs or service 3) Honoring items out of warranty because they felt it was simply the right thing to do. I told my wife we might have to be “INFINITI PEOPLE” now. The service drive is clean and welcoming. There is always someone there to greet you. Nothing worse than being a lost soul in an empty dealer! Sales is best suited for people who call ahead and schedule an appointment because there is not finance managers the sales team are hands on with every step and can be in high demand at times. Call ahead to let them know you’re coming and you can be confident that the price you see is the price you pay and they will care for you and your family until you’re ready for the next new vehicle. We have our eyes on the newer QX80 and will look at Rickenbaugh before anyone else. Not paid to say any of this but if their team in every department can put up with my high standards AND exceed expectations it makes it so I can stay loyal and not worry about who the spend my money with next time. Thanks Chris, Michelle, Shacobe and team for an excellent experience so far. Keep up the hard work it’s does not go unnoticed. 10 starts.